The IAM Difference - IAM Core Values & Behaviours

The culture of any organisation is created from the way people within that organisation behave. A clear and unified culture is crucial to the ongoing success of the IAM. We need to put our customers at the forefront of everything we do. A customer-focused culture is critical in order to achieve - and then sustain - the ability to attract and retain additional customers. Our customers are our stakeholders, existing members, commercial prospects along with our volunteers and staff.

At the IAM we have a set of values which will create those behaviours. Working for the IAM and adhering to these core values will unite the organisation in a common purpose.

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